Suggestions, Enquiries, Service Requests & Complaints
Suggestions
If you have any suggestion, enquiry, request or complaint concerning our services, you may call our 24-hour Hotline 2926 4111.
You may also send your written suggestions, enquiries, service requests and complaints to us by the following means –
Enquiries
(Please note that all suggestions, enquiries, service requests and complaints received in writing or by call are now handled by 1823.
The information provided by you will be used by the Highways Department, relevant Government departments and bureaux for case follow-up action.
Service Requests
Filling in the online Road Damage or Defect Report or the Fault Report on Traffic Signs/Road Markings; or send the completed Report or any written message by email, fax or post:
Complaints
Road Damage or Defect Report
Fault Report on Traffic Signs / Road Markings
Postal Address
Public Relations Unit, Headquarters
5th floor, Ho Man Tin Government Offices 88 Chung Hau Street, Ho Man Tin, Kowloon.